The excitement of expecting a child brings with it a whirlwind of emotions and questions. At Western Obstetrics, we understand that this journey is unique for each individual, and our commitment to providing personalised care begins right from the first interaction – the TRIAGE call. This crucial step sets the tone for your experience with us, ensuring that every aspect of your pregnancy journey is tailored to your specific needs and expectations.
What is the TRIAGE Call?
The TRIAGE call at Western Obstetrics is your initial contact with our team of experienced endorsed midwives. This phone conversation is scheduled at a time convenient for you, allowing you to comfortably share your thoughts, concerns, and expectations about your pregnancy journey.
Introductions
During the TRIAGE call, you will be warmly greeted by one of our experienced endorsed midwives. Our dedicated staff bring a wealth of experience and knowledge to guide you through this transformative period. Their role is not only to provide medical support but also to establish a personal connection with you, ensuring that you feel heard and understood from the very beginning.
Introduction to Services
Western Obstetrics takes pride in offering a comprehensive range of services to support you during your pregnancy. The TRIAGE call is the perfect opportunity to familiarise yourself with these services, from routine check-ups to specialised tests and scans. Understanding the array of options available ensures that you can make informed decisions about your care.
Establishing Your Pregnancy Journey
One of the primary objectives of the TRIAGE call is to establish where you are in your pregnancy journey. By gathering essential information about your current status, our midwives can tailor their guidance and support to meet your specific needs. This includes understanding any previous pregnancy history, complications, or unique considerations that may impact your care plan.
Decision-Making and Referrals
Based on the information gathered during the TRIAGE call, our midwives will collaborate with you to make decisions about any necessary tests. If further examinations, pathology tests, or scans are recommended, our team will efficiently organise referrals, ensuring that you receive timely and comprehensive care.
Understanding Your Expectations
Your expectations and desires for your pregnancy journey are paramount. The TRIAGE call provides an opportunity for you to express your preferences, concerns, and any specific goals you have for this period. This valuable insight enables our team to create a customised care plan that aligns with your vision for a healthy and positive pregnancy experience.
Scheduling Further Appointments
Following the TRIAGE call, our midwives will work with you to schedule any necessary follow-up appointments. These may include additional consultations with the midwife or with a General Practitioner Obstetrician (GPO). This coordinated approach ensures continuity of care and allows us to address any emerging needs promptly.
In Conclusion
The TRIAGE call at Western Obstetrics is more than just an initial consultation – it’s the beginning of a partnership dedicated to supporting you through one of life’s most transformative experiences. From introductions to personalised care plans, this crucial step sets the stage for a positive and empowering pregnancy journey. At Western Obstetrics, we look forward to being with you every step of the way.